General provisions
These terms govern use of the services. If you execute a Master Services Agreement, order form, pilot agreement, or other written agreement with Kelden, that agreement supersedes conflicting provisions in these terms.
Service description
Kelden provides sector-agnostic document intelligence and connector-assisted review software. The services may create universal document trees, source records, evidence references, review tasks, activity records, drafts, workflow-pack results, and outside-work history from documents, messages, attachments, and customer-authorized connector data.
Data processing and security
- You retain rights to the data you submit to the services.
- Kelden uses customer data to provide, secure, support, and improve the services as described in the Privacy Policy and any governing written agreement.
- Kelden uses commercially reasonable safeguards including access controls, encryption in transit, and encrypted storage for supported connector tokens.
- Kelden may use cloud infrastructure, authentication, storage, model, and operational vendors to provide the services. Additional details are available upon request.
Acceptable use
- Do not process illegal, discriminatory, or unauthorized data.
- Do not attempt to reverse engineer, decompile, or extract Kelden source code or proprietary model weights.
- Do not intentionally exceed API rate limits or disrupt service availability, billing integrity, security monitoring, or other customers' use of the services.
Connectors and external systems
Customers are responsible for authorizing and managing access to third-party systems they connect to Kelden. Supported connectors import authorized source data. Provider sends or mutations occur only through a separately enabled path with the required approval and product controls.
Limitation of liability
To the maximum extent permitted by law, Kelden will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or third-party integration issues, except where prohibited by law or stated differently in a governing written agreement.
Termination
Kelden may suspend or terminate access if we reasonably believe there is a violation of these terms, a security risk, nonpayment, unauthorized use, or a legal requirement to do so.
Contact
For legal inquiries, contact legal@kelden.ai.